This Privacy Policy explains what personal information jiliaaa collects from players in the Philippines, how it is used, and the steps we take to keep it secure. By using our platform, you agree to the practices described here.
Platform privacy highlights
Last updated: January 2025 | Applies to all registered users in the Philippines
When you register and use the jiliaaa platform, we collect certain personal information necessary to operate your account and comply with Philippine regulations. This includes your full name, date of birth, email address, mobile number, and residential address in the Philippines. We also collect financial information such as your preferred payment method and transaction history in Philippine pesos (PHP) to process deposits and withdrawals accurately. Device and usage data — including your IP address, browser type, and in-app activity — are collected automatically to improve platform performance and detect suspicious behaviour. All information collected is limited to what is strictly necessary for the purposes described in this policy, and we do not collect sensitive personal information beyond what is required for identity verification and regulatory compliance.
The personal data we collect is used primarily to create and manage your jiliaaa account, process transactions, and deliver the gaming and sports betting experience you expect. We use your contact details tosend you important account notifications, transaction confirmations, and platform updates relevant to players in the Philippines. Where you have opted in, we may also send promotional messages about new games, deposit bonuses, and VIP programme updates — you can withdraw this consent at any time by contacting [email protected]. Your data is further used for fraud prevention, responsible gaming monitoring, and compliance with the Data Privacy Act of 2012 and applicable gaming regulations. We do not use your personal information for automated decision-making that produces legal effects without human review.
jiliaaa does not sell, rent, or trade your personal information to third parties for their own marketing purposes under any circumstances. We may share your data with trusted service providers who assist us in operating the platform — such as payment processors handling PHP transactions, identity verification partners, and cloud infrastructure providers — all of whom are bound by strict confidentiality agreements. In cases where disclosure is required by Philippine law, a court order, or a regulatory authority, we will comply with such legal obligations and, where permitted, notify you of the disclosure. Any third-party partner we engage is required to handle your data in a manner consistent with this Privacy Policy and applicable Philippine data protection standards. We conduct periodic reviews of our third-party partners to ensure ongoing compliance with our data protection commitments.
Your personal data is stored on secure servers protected by industry-standard encryption, access controls, and regular security audits. We implement technical and organisational measures to guard against unauthorised access, accidental loss, alteration, or disclosure of your information. Sensitive data such as payment credentials are encrypted in transit using TLS protocols and are never stored in plain text on our systems. Access to personal data within jiliaaa is restricted to authorised personnel who require it to perform their job functions, and all staff handling personal data are trained on data protection obligations. In the unlikely event of a data breach that affects your rights and freedoms, we will notify the relevant Philippine authorities and affected users in accordance with the Data Privacy Act of 2012.
We retain your personal data for as long as your account remains active and for a period thereafter as required by Philippine law and gaming regulations. Transaction records and identity verification documents are typically retained for a minimum of five years to satisfy anti-money laundering and regulatory audit requirements. Once the applicable retention period has expired and there is no legal basis for continued storage, your data will be securely deleted or anonymised. If you request account closure, we will process the deletion of non-mandatory data within a reasonable timeframe while retaining records we are legally obliged to keep. You may contact [email protected] to enquire about the specific retention period applicable to your account data.
As a registered user in the Philippines, you have rights under the Data Privacy Act of 2012, including the right to be informed about how your data is processed, the right to access a copy of your personal information, and the right to correct inaccurate data. You may also request the deletion or blocking of your data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations. If you believe your data has been processed unlawfully, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. To exercise any of these rights, please send a written request to [email protected] with your registered account details, and our team will respond within the timeframe prescribed by applicable law. We are committed to honouring your data rights promptly and transparently.
The jiliaaa platform uses cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, and analyse how the platform is used. Essential cookies are necessary for the platform to function correctly and cannot be disabled; these include session management and security cookies. Analytical cookies help us understand which features Filipino players use most, allowing us to improve the platform experience over time. You can manage your cookie preferences through your browser settings, though disabling certain cookies may affect the functionality of some platform features. We do not use third-party advertising cookies or share cookie data with external advertising networks.
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or applicable Philippine laws and regulations. When material changes are made, we will notify registered users via the platform or by email to the address associated with your account. The updated policy will take effect from the date indicated at the top of this page, and your continued use of the platform after that date constitutes acceptance of the revised terms. We encourage you to review this page periodically so you remain informed about how we protect your personal data. If you have any questions about changes to this policy, please reach out to us at [email protected].
If you have any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data, please contact the jiliaaa data protection team at [email protected]. We aim to acknowledge all privacy-related enquiries within two business days and to resolve them fully within the timeframe required by the Data Privacy Act of 2012. For concerns about responsible gaming or account management, you may also visit our Responsible Gaming page or the FAQ for additional guidance. Our team is dedicated to ensuring that every Filipino player on the jiliaaa platform can trust that their personal information is handled with the highest standards of care and integrity.
Our support team is ready to help with any privacy-related concerns. You can also explore our FAQ for quick answers, or create an account to start enjoying the jiliaaa platform with confidence.